Business process outsourcings are high-risk, high-reward projects 5 min read
The outsourcings of yesterday that prioritised cost-cutting above all else have been replaced by a new wave of business process outsourcings (BPOs) focused on procuring technological improvements and expertise, achieving scale, obtaining a competitive edge (and yes, cost savings too).
The complexity of these projects is only further intensified by the current backdrop of rapid technological advancement, breakneck regulatory change and increasing supply chain risks. Successful outsourcings require careful consideration through all stages of the BPO lifecycle—from initial planning through to the exit phase.
Whether your organisation is currently planning a BPO or considering it as a future option, this guide outlines everything you need to know through the various stages of your next BPO, including:
- How to design your procurement strategy
- Whiteboarding questions to scope your outsourcing
- Service provider incentives matrix
- Key considerations for managing data
- Managing risks and planning for change
- Board approval checklist